Deliver and Returns Policy

Delivery Policy

Orders will only be shipped once the MaXhosa has received full payment of the full, cleared purchase price for the goods and all charges and costs relating to the products.

Unless otherwise agreed or stipulated in the Customer’s order or on the Website, the Customer’s order will be delivered by the courier company specified by the MaXhosa, to the address provided by the Customer during the order process. The Customer must ensure that someone will be available at the delivery address during Business Hours (between 08:00 and 17:00 on Business Days) in order to received delivery of the products. The Customer will be responsible for any additional fees that may be charged by the courier if no one was available to receive delivery of the order at the address specified by the Customer.

Late Delivery

MaXhosa will make an effort to ensure that delivery takes place within the time period specified on the Website in relation to the Customer’s order. However, the size and quantity of an order as well as the distance between MaXhosa and the delivery address provided, amongst other circumstances, may require a longer period for delivery. The Customer will be notified from time to time of any anticipated delays with delivery and, in such circumstances, the updated delivery time will substitute and take preference over the delivery time stipulated in the confirmatory email or reflected on MaXhosa’s invoice.

Cancellation And Returns

The Customer is entitled to cancel an order within 7 (seven) Business Days after receiving delivery thereof, provided that the product is in its original condition and any and all packaging, labels, shrink-wrap and/or boxing remains intact.

Any product returned must be accompanied with the Customer’s proof of payment in respect of such product. The product must be returned via courier to the MaXhosa’s physical address.

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